At COSMODECO, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund process. Please review our policies below to understand how returns and refunds are handled.

1. Eligibility for Returns

We accept returns for most items within [number] days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Some exclusions may apply, such as personalized or custom-made items.

2. Initiating a Return

To initiate a return, please contact our customer support team at [customer support email or phone number] within the specified return period. Please provide your order number and a brief explanation of the reason for the return. Our team will guide you through the return process and provide you with a return authorization and shipping instructions.

3. Return Shipping

The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and retaining proof of postage for your records. We are not responsible for lost or damaged returns during transit.

4. Refund Processing

Once your return is received and inspected, we will process your refund within [number] business days. Refunds will be issued to the original form of payment used for the purchase. Please note that it may take additional time for the refund to reflect on your account depending on your financial institution.

5. Restocking Fees

In some cases, a restocking fee may apply to returns, particularly for large or oversized items. Any applicable restocking fees will be deducted from your refund amount.

6. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer support team to arrange the exchange. Exchanges are subject to product availability and may be processed as a return and a new purchase.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to arrange for a replacement or refund, including any return shipping costs incurred.

8. Non-Returnable Items

Some items may not be eligible for return or refund due to hygiene reasons, copyright restrictions, or other considerations. These items will be clearly marked as non-returnable on the product page.

Contact Us

If you have any questions or concerns about our return and refund policies, please don’t hesitate to contact us at [contact email or phone number]. Our customer support team is here to assist you!